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If you feel you are in frequent conflict at home or work, gain a better way to manage your life and work now. Discover how to make better relationships a reality in your world. Make love not war will become your motto. Click here to find a great tape of managing difficult people, conflict and situations. Think you don't need it?? Causes of Conflict There are many factors that can cause conflict such as...
Are You A Difficult Person To Deal With? Check below to see if you have any of these difficult person qualities and characteristics. All of us have some. Are you?
Note: If you see a lot of you in this section, focus on improving your communication. For a quick resource click each link to see an audiotape on Communicating Effectively and Managing Conflict and Difficult People. © 1999, Dr. Gloria "Jo" Floyd / 210-698-8700 (O) / 210-698-8701 (F) Positive Ways To Handle Conflict Use a calm voice, sit and talk, listen, vent, cool off, use a 3rd party to intervene, discuss, communicate, set up a time to talk, think before you speak / act, be open different, reinforce positive characteristics / actions, respect for authority, non judgmental, ask for a solution, be discreet, mediator, one one one, discussion, group discussion use phrase such as "we have a problem", pray, team work, research, negotiate, be direct, follow up / conclusion / endpoint, compromise, open to suggestion,empathy, take control of the situation, be supportive, be honest, calm approach, follow policy and procedure, be consistent, patient, trust, good listening skills, open communication, assertive, timing - appropriate, positive attitude, reprimand in private, incentives, consequences, listen (hear), identify source, be fair, able to admit fault, focus on the problem, not the person, encouragement, recognize the positive, self reflection, self assessment, take responsibility, confront the issue, determine if there is a conflict open-constant-direct communication, know the ground rules, know your facts, take calculated risk, meet the other person halfway, be straight forward, get the whole picture, allow venting, cooling off, agree to disagree, be optimistic, pat on he back, bonus, raise, suggestion box, relax, self reflection, pause, relax, regroup, lighten up the situation, be a good listener, look/listen/love/learn, deal with it, put others first, firm but fair constructive criticism, be objective, let it go, etc.
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